First Time Log In
On January 24, login information will be sent to your Business Admin. You will receive two emails from cashmgmt@thestatebankdigital.com. The first email will contain your username. The second email will contain your password.
Only the Business Admin will receive the log in emails on January 24th. All other users will need to be added into the new online banking system by the Business Admin.
Action Steps
MOBILE BANKING – DOWNLOAD THE NEW APP
There is a new app for mobile banking:
After you download the new app, use the username and password emailed to you from cashmgmt@thestatebankdigital.com to access your account information on the new mobile app. As a reminder, only the Business Admin will receive the username and password emails to login. All other users will need to be added into the new online banking system by the Business Admin.
ACH:
If changes were made to your ACH templates after December 1, they will need to be rekeyed to the new system
Recurring ACH transfers did not move to the new system. You will need to establish those recurring transfers in the new system.
WIRE:
Wire templates did not move to the new system. If desired, you will want to set up your templates in the new system.
Need basic account information or support?
Call Treasury Management Support at 810-714-7607.
Need help? Contact us at 810-629-2263 or 989-865-9434
The new system will allow your business administrator to grant and assign employee access and permissions. Please contact Treasury Management Support at 810-714-7607 by December 31, 2021, to designate the Administrator role level employee for your organization. This person will have full access to all system capabilities.
Symantec V.I.P. soft tokens will be available on your desktop or mobile phone.
If you are a Remote Deposit Capture user, a Bank Representative will contact you to make an appointment to upgrade your current check scanner.
To minimize the inconvenience you experience as we upgrade the system, please review the following information. Because online banking and several key functionalities will be unavailable during the upgrade, please note the following key dates:
Business Online Banking will be unavailable between January 20 at 6 p.m. – January 24 at 8:59 a.m. The new system will launch on Monday, January 24 at 9 a.m.
We will continue to provide key updates as we approach the January 24 launch date. Please don’t hesitate to contact us if you have any questions about your current system or the upcoming changes.
*Based upon number of approved loans for the SBA fiscal years ending September 30, 2020, 2021 & 2022.
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