Feedback

Let Us Know How We Did

Feedback

Our goal at The State Bank is to offer you, our customer, exceptional experiences each time that you interact with a member of our staff. The customer feedback program is a wonderful way to recognize our employees performing at their best, and also an opportunity to learn how we might improve.

Would you like to win at $25 Visa Gift Card? Take a moment to complete your customer experience survey and let us know how we did! To show our appreciation for your feedback we will enter your name into our monthly drawing for a $25 Visa Gift Card! More feedback = More chances to Win! * All fields are required unless otherwise noted.
Employee Name or Teller #:
(Please see line #2 of your receipt for the teller number)
Branch location*
Description of Employee:*
Date of Visit*
Month
Day
Year
Transaction Method:*
- Lobby
- Drive-up
- Phone
Experience*
Please rate your overall experience by selecting the appropriate rating. Use the chart below to determine if the experience was 'Exceptional,' 'Acceptable,' or 'Unacceptable.'
- Exceptional
  - Offers warm greeting
  - Provides knowledgeable service
  - Engaged in the transaction
  - Offers solutions
  - Presents alternatives for what they CAN do
  - Answers questions in detail and with a referral if necessary
  - Provides a personal and sincere experience
  - Dressed appropriately
  - Wearing name tag
  - Maintains eye contact
  - Voicemail greeting indicated when employee would return
  - Conveys sincere parting phrase
  - The office/desk was organized, personalized and inviting
- Acceptable
  - Greeted customer (possibly generic – not personal)
  - Provides knowledgeable service
  - Polite, Courteous
  - Efficient
  - Answers questions
  - Dressed appropriately
  - Wearing name tag
  - Eye contact given
  - The office/desk was somewhat messy or did not appear inviting
  - Ultimately the interaction was “unmoving;" completed accurately but quickly forgotten
- Unacceptable
  - No Greeting
  - Not knowledgeable about transaction/question
  - Impolite or detached from the transaction
  - Does not offer assistance or answer questions
  - Not dressed appropriately
  - No name tag
  - No eye contact
  - Voicemail greeting not personalized
  - Treated the customer and the transaction as routine – as a number
  - The office/desk was cluttered or messy
Please describe your experience here and provide reasoning for the rating that you chose:*
Your Name:*
(Please provide at least one method of contact)
Phone*
Email*
May we contact you for more information or follow-up, if necessary?*
- Yes. You may contact me for more information.
- No. Only contact me if I am a winner.
Please note: Your information will remain confidential and will not be disclosed to the employee being reviewed.
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CUSTOMER SERVICE: (800) 535-0517

MORTGAGE SERVICE: (810) 616-7887

Routing #072403350

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